Question 1

When will my order be shipped?

Accepted Answer

Orders placed before 2 pm will normally be shipped that day for delivery the following working day unless you request otherwise.

Question 2

Will you let me know when my order has shipped?

Accepted Answer

Yes - you will be advised by email on the evening of the day when your order is shipped.

Question 3

When am I likely to receive my order?

Accepted Answer

UK mainland deliveries are made via third-party courier on a next-working-day basis. Deliveries are during office hours. You will receive an SMS on the morning of your delivery with an estimated 1-hour timeslot (mobile number required).

Although in the large majority of cases we can achieve next-day delivery for orders placed before 2 pm, this is not a guaranteed service and delivery may take slightly longer in some cases. Although it is extremely rare that your order take more than a few days to reach you, please allow up to 7 days and please note that we do not provide a money-back guarantee for the next-day service.

Question 4

Will I get a tracking number?

Accepted Answer

Yes - when your order is despatched, we will send you confirmation of the courier/delivery partner along with a link to track your consignment.

Question 5

Is there any flexibility? What if I have special requirements?

Accepted Answer

We can be very flexible in terms of specific day of despatch and delivery address. We are happy to deliver to your work address (or another address) if this is an option. Unfortunately, delivery has to be during normal office hours and evening or Saturday delivery is not possible. Whilst the courier will estimate a 2-hour timeslot for your delivery, please note that they cannot absolutely guarantee that this will be achieved. Please let us know should you have any special requirements by phone, email, or by filling in the 'Special Delivery Instructions' box on the 'Checkout' page and we will do our very best to help.

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